Remote job for Customer Care Associate: Customer Care Associate (Remote, Worldwide) – Hippo Education
Location: Fully Remote (Worldwide)
Salary: $16/hour (Approximately $40,000 – $50,000 annually)
Job Type: Full-time (40 hours per week)
Do you have a passion for customer service and an innate ability to solve problems while maintaining a calm, professional demeanor? Are you driven by the satisfaction of making a difference in people’s lives? If the idea of being part of a dynamic team, working remotely, and contributing to improving healthcare education excites you, then Hippo Education may be the perfect place for you.
We are actively seeking a Customer Care Associate to join our growing team and act as the first point of contact for our customers. This role will put you at the heart of our mission to provide exceptional support to healthcare professionals by ensuring they get the most out of our educational products and services.
About Hippo Education
At Hippo Education, we are dedicated to creating practice-changing educational content for healthcare professionals. Our mission is to empower clinicians to learn, grow, and thrive by offering engaging and transformative educational resources. We understand that patient care is an ever-evolving field, and healthcare professionals must constantly update their knowledge and skills to offer the best possible care.
Since its inception, Hippo Education has been focused on closing the gap between theoretical knowledge and practical application, helping clinicians stay connected with what truly matters in their practice. We take a modern approach to medical education, delivering content across various formats, including video bootcamps, podcasts, board prep, and much more. These resources are designed with flexibility in mind, ensuring that they seamlessly fit into clinicians’ busy schedules, allowing them to learn on-demand, anywhere, and anytime.
One of the key features that set us apart is the dedication to ensuring our resources are not only educational but also engaging and motivating. We believe that education should not be a chore, and we work hard to make sure clinicians can enjoy the process of continuous learning. This philosophy extends across all of our content, from emergency medicine to pediatrics, ensuring clinicians in different specialties receive high-quality, relevant, and up-to-date education.
Our team of over 70 professionals is spread across the United States, but we are fully remote. This allows us to bring together talent from across the country to collaborate and innovate without the restrictions of geography. Hippo Education is more than just a workplace; we’re a community of like-minded individuals passionate about making a meaningful impact on the world of healthcare education.
The Role: Customer Care Associate
As a Customer Care Associate, you will be the face of the company. Your role will be crucial in shaping the experience of our customers—mainly clinicians—by ensuring that their inquiries, concerns, and issues are resolved in a comprehensive and timely manner. The ability to effectively communicate, empathize, and problem-solve will be key to your success in this position.
At Hippo Education, we take customer experience seriously, which is why we place immense value on delivering high-quality, customer-centered support. Our customers—the clinicians and healthcare professionals using our platform—are at the heart of what we do. It will be your job to ensure they feel heard, understood, and supported. In this role, your success will not be measured by how quickly you can close a ticket, but by how well you can engage with customers and help them solve problems.
Key Responsibilities
Customer Support
Your primary responsibility will be responding to incoming customer inquiries across multiple communication channels. Whether it’s through email, live chat, or phone calls, you will be expected to provide clear, thoughtful, and solution-oriented responses to our customers. This requires not only a deep understanding of Hippo’s products but also the ability to communicate complex information in simple, straightforward terms.
You’ll need to have excellent written and verbal communication skills, as much of your time will be spent interacting with customers. You must be able to build rapport with our clients and ensure they feel supported throughout their interaction with you.
Problem Identification and Escalation
Sometimes, customers will encounter bugs or issues that cannot be resolved immediately. As part of the customer care team, it will be your responsibility to document these problems, investigate their causes, and escalate them to the appropriate internal teams. This requires attention to detail, as it is essential to ensure that the problem is clearly communicated to the technical teams for a swift resolution.
You’ll also collaborate with the technical support and development teams, passing on critical information about bugs or technical issues that may arise. By doing so, you will help ensure that these problems are addressed as efficiently as possible, minimizing disruption for the customer.
Customer Feedback and Collaboration
Hippo Education thrives on customer feedback. You will play a vital role in gathering and relaying insights from customers back to the product development and content teams. By listening to what our customers say and documenting their feedback, you will help our internal teams make data-driven decisions on how to enhance and improve our educational platforms.
Whether customers are providing positive feedback, suggestions for new features, or even constructive criticism, your ability to communicate these insights effectively will help shape the future of Hippo’s products.
Side Projects and Continuous Learning
In addition to your daily customer service responsibilities, you’ll also have the opportunity to participate in side projects that contribute to the continuous improvement of Hippo Education’s offerings. These could include helping with marketing campaigns, updating customer support documentation, or even working on content-related initiatives. By being open to new opportunities, you’ll have the chance to broaden your skill set and contribute to the overall success of the company.
You’ll also be expected to engage in continuous learning and professional development. As Hippo’s product suite evolves, so too must your understanding of it. Ongoing training will help you stay up to date with the latest features, services, and best practices in customer care.
Key Attributes We’re Looking For
We’re looking for someone who embodies the following traits and skills:
Excellent Communication Skills
You’ll be communicating with customers frequently, so strong written and verbal communication skills are essential. You must be able to explain technical information in a way that’s easy for anyone to understand, while also maintaining a friendly, professional tone.
Problem-Solving Skills
You must be a natural problem solver, able to think critically and approach challenges with a calm, methodical attitude. Often, you’ll need to troubleshoot issues and offer creative solutions to customers, so having a proactive mindset is key.
Customer-Centered Mindset
At Hippo, we value our customers more than the bottom line, so it’s important that you do too. We want someone who genuinely cares about making sure our customers have the best possible experience, and who goes above and beyond to resolve issues with empathy and patience.
Organizational Skills
Since you’ll be managing multiple tasks and inquiries simultaneously, strong time management and organizational skills are a must. You’ll need to prioritize your tasks, keep track of conversations, and ensure that follow-ups are conducted in a timely manner.
Tech Savvy
Although technical expertise isn’t required, you should feel comfortable navigating digital platforms and tools. Experience with CRMs (Customer Relationship Management systems) like HubSpot would be an advantage, but we’re willing to train the right candidate. What’s most important is your ability to quickly learn and apply new software skills.
Qualifications and Requirements
Why Join Hippo Education?
Competitive Salary and Benefits
We offer a competitive hourly rate of $16/hour (equating to approximately $40,000 – $50,000 annually) along with a comprehensive benefits package, including paid vacation, 401(k) matching, health, vision, and dental insurance.
Remote Work
Hippo Education is fully remote, allowing you to work from anywhere in the world. This gives you the freedom to work from the comfort of your home while collaborating with talented individuals across the globe. We emphasize a healthy work-life balance and offer flexible working hours to ensure you can balance your professional and personal life.
Professional Growth
At Hippo, we believe in supporting the professional growth of our team members. You’ll have access to opportunities for learning new skills, participating in training, and growing within the company.
How to Apply
If you’re excited about joining a company that values its employees, makes a positive impact in the medical field, and offers ample growth opportunities, we’d love to hear from you! CLICK HERE to apply, and make sure to include your CV and cover letter outlining your relevant experience and why you believe you’d be a great fit for the Customer Care Associaterole at Hippo Education.
We look forward to reviewing your application!
Application Deadline: Open until filled.
