Remote Job for Customer Service Officer:
Africope is Hiring a Remote Customer Service Officer
Company Overview
Africope was founded with a vision to harness Africa’s youthful demographic and its vast pool of skilled professionals. Recognizing the challenges faced by African professionals in the global job market, Africope aims to connect talent with opportunities, redefining perceptions about African expertise. By creating a platform that bridges the gap between African talent and global opportunities, Africope seeks to showcase and amplify the capabilities and potential of Africa’s workforce.
Position: Customer Service Officer
Salary: Starting at $600
Job Type: Full Time
Location: Remote
About the Role
Africope is seeking dynamic Customer Service Officers with strong communication, patience in challenging situations, and excellent problem-solving skills to join our team. This role is designed to ensure customer satisfaction by effectively addressing their needs and concerns, fostering positive relationships, and maintaining a high level of service quality.
Main Duties
• Customer Interaction: Respond to customer inquiries via phone, email, chat, or social media.
• Issue Resolution: Resolve customer complaints and issues promptly and efficiently.
• Information Provision: Provide detailed product or service information to customers.
• Order Processing: Handle orders, applications, refunds, and customer requests accurately.
• Record Keeping: Maintain detailed and accurate records of customer interactions and transactions.
• Follow-Up: Ensure customer satisfaction by following up on issues to confirm resolution.
• Escalation Handling: Escalate complex issues to higher-level support or management when necessary.
• Product Knowledge: Stay updated on product knowledge and company policies to offer accurate information.
• Account Management: Manage and update customer accounts and information.
• Cross-Department Collaboration: Work with other departments to resolve customer issues effectively.
• Feedback Analysis: Conduct customer satisfaction surveys and analyze feedback to identify improvement areas.
Eligibility
• Age: Between 18 and 39 years old.
• Language Proficiency: Demonstrate proficiency in the English language.
• Residency: Hold citizenship or residency in an African country.
• Education: Graduate from an accredited University or Polytechnic.
Benefits
• Remote Work: Enjoy the flexibility of working from anywhere.
• Competitive Salary: Starting at $600.
• Leave: 30 days of annual leave or vacation.
• Health Insurance: Health insurance for African residents.
• Operational Allowance: Receive a device and internet allowance.
Remote Job for Customer Service Officer
Selection Process
1. Application: Submit your application through the provided link.
2. Evaluation: Selected applicants will participate in a comprehensive test-based evaluation.
3. Verification: Credentials of candidates who pass the test-based evaluation will be authenticated.
4. Incubation: Verified candidates will join a three-month program to assess their career level and sharpen their skills, receiving a monthly stipend of $400 during training.
5. Placement: After completing the training, candidates will be inducted into the full-time workforce with an opportunity to negotiate a competitive salary package.
Required Documents
• CV/Resume
• Cover Letter
Application Process
Interested and qualified candidates should apply through their website
Application Deadline
August 10, 2024
Join Africope and be a part of a team that is dedicated to transforming Africa’s potential into global impact. We are excited to see how you can contribute to our mission of redefining the narrative around African talent!
