Remote job Opportunity: Skilled Support Engineer at Kobo Toolbox – Apply Now
Are you a skilled Support Engineer seeking a rewarding remote opportunity? Kobo Toolbox has an immediate opening for a highly skilled and motivated Support Engineer to fill a full-time position of approximately 35-40 hours per week, ideally for a commitment of at least 1 year.
As a member of our team, you will contribute directly to developing code and infrastructure used by over 14,000 nonprofit organizations around the world who collect more than 20 million surveys a month to create data-driven change.
You will play a crucial role in managing our AWS and Azure infrastructure, ensuring optimal performance, reliability, and security of our systems. The ideal candidate will develop a comprehensive understanding of our codebase and how it runs, enabling them to proactively respond to complex issues and prevent future ones.
If you’re passionate about leveraging technology to make a positive impact, we want to hear from you!
Important: To support the global distribution of our users, we are looking for a candidate whose work hours align with either Central European, Eastern European, or New Zealand / Australian Eastern time zones. To facilitate real-time team collaboration when required, some overlap with US Eastern Time will also be needed.
Overview of the Role:
As a remote Support Engineer, you’ll play a crucial role in managing AWS and Azure infrastructure, ensuring optimal performance, reliability, and security of systems used by nonprofit organizations worldwide. Your contributions will directly impact over 14,000 nonprofit organizations, empowering them to collect valuable data for creating data-driven change.
Responsibilities:
Your responsibilities as a Support Engineer will include:
• Managing AWS and Azure infrastructure efficiently.
• Proactively responding to complex issues and preventing future ones.
• Collaborating with the DevOps team to develop code and infrastructure.
• Ensuring optimal performance, reliability, and security of systems.
• Developing a comprehensive understanding of the codebase and infrastructure.
Qualifications:
To excel as a Support Engineer, you should possess the following qualifications:
• Proven experience in managing infrastructure in a production environment.
• Proficiency in AWS and Azure infrastructure management.
• Strong understanding of CI/CD principles and experience with automation pipelines.
• Excellent problem-solving skills and ability to troubleshoot complex technical issues.
• Ability to work effectively in a remote team environment.
• Proficiency in spoken and written English.
• Availability to work 35-40 hours per week during non-US East business hours.
Tips for Success as a Remote Support Engineer:
1. Effective Time Management: Manage your time efficiently to meet deadlines and prioritize tasks effectively.
2. Clear Communication: Maintain clear and open communication with your team to ensure smooth collaboration.
3. Adaptability: Be adaptable to changes in project requirements and technologies to stay ahead in the dynamic tech landscape.
4. Continuous Learning: Stay updated with the latest trends and technologies in cloud infrastructure management and support.
5. Proactive Approach: Anticipate potential issues and take proactive measures to address them before they escalate.
6. Collaborative Spirit: Foster a collaborative spirit within the team and actively contribute to team goals and objectives.
Qualifications: To excel as a Support Engineer, you should possess the following qualifications:
• Proven experience managing infrastructure in a production environment.
• Experience with managing AWS, Docker, and Kubernetes.
• Solid programming skills with proficiency in scripting languages such as Python and Bash.
• Proficiency with Infrastructure as Code tools, particularly Terraform.
• Strong understanding of CI/CD principles and experience implementing automation pipelines.
• Passion for supporting data-driven social impact through open source technology.
• Familiarity with site analytics tools for performance monitoring and error tracking.
• Excellent problem-solving skills and ability to troubleshoot complex technical issues.
• Strong communication and collaboration skills, particularly in a remote team environment.
Things Needed for a Remote Job as a Support Engineer:
Working remotely as a Support Engineer requires certain tools and skills to ensure success:
1. Reliable Internet Connection: A stable internet connection is essential for seamless communication and access to online resources.
2. Fast Computer: A fast computer is necessary for running development environments and handling complex tasks efficiently.
3. Collaboration Tools: Familiarity with collaboration tools like Slack, Zoom, and Jira is crucial for effective communication and project management.
4. Version Control Systems: Proficiency in using version control systems such as Git/SVN is necessary for managing code repositories and collaborating with development teams.
5. Time Management Skills: Strong time management skills are essential for meeting deadlines and managing multiple tasks effectively.
6. Adaptability: The ability to adapt to changing requirements and technologies is important in a dynamic and fast-paced remote work environment.
For More Info:
Apply Immediately by filling this form here : CLICK HERE TO APPLY NOW
Tags: Support Engineer, Remote Work, Infrastructure Management, AWS, Docker, Kubernetes, Remote Collaboration, Remote Support Engineer, Azure, Infrastructure Management, Technical Support